At Laula Geler Beauty, your satisfaction is important to us. If you’re not completely happy with your purchase, please review our policy below.

Returns Period:

• We accept returns for a full refund or exchange on any item within 30 days of the original purchase date.
• Please note that original shipping charges are non-refundable.

How to Initiate a Return:

• To process a return, you may use our automated returns portal on the website or contact our Customer Support team.
• For damaged or defective items, please email with your order number and a photo of the damaged product to expedite the process.

Important Conditions:

• Products must be returned in their original packaging, in the condition you received them.
• We cannot accept returns on gift cards.
• All sale items, including products purchased with a discount code, are considered final sale and are not eligible for a refund or exchange.
• We reserve the right to refuse returns or exchanges that are deemed abusive or fraudulent.
• We are not responsible for packages that are lost or damaged during the return shipping process. We recommend using a trackable shipping service.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
• Please allow up to 14 business days for the refund to be processed and for the credit to appear on your statement.

Exchanges:

• If you need to exchange an item, please follow the return process and place a new order for the desired product.

Contact Us:

• For any questions regarding your return, please contact our support team.